COMPANY POLICY

1. GENERAL PROVISIONS

Our company Specializes in providing high-quality scientific editing, translation, formatting, and other scientific services. Our goal is to meet the individual needs of each client by offering personalized solutions that meet the highest quality standards. By using our services, the client accepts the terms and conditions set forth in this policy, which ensures harmonious and effective cooperation.

2. TERMS OF ORDER PROCESSING

Usually, cooperation with us begins with the submission of a standard application by the client regarding the need for scientific consulting, which is reviewed within 3 business days. The received order for publication consulting is fulfilled within 6 to 18 months, depending on the quartile of the scientific journal. Terms of order fulfillment, depending on the quartile of the scientific journal:

Quartile 4 (Q4) up to 6 months;

Quartile 3 (Q3) up to 10 months;

Quartile 1-2 (Q1-2) up to 18 months.

3. CONFIDENTIALITY

Data security and privacy is a priority for the All personal information and materials for editing or translation are stored in a secure manner and are not provided to third parties. We have taken all necessary measures to ensure that your data is protected from unauthorized access, use or disclosure. Personal data and client documents are not disclosed to third parties without prior consent.

4. INTELLECTUAL PROPERTY RIGHTS

Intellectual property rights to scientific works submitted for editing remain with the clients. The does not claim any copyright or other intellectual property rights to the materials provided by the clients.

5. PROHIBITION OF PLAGIARISM

Strongly opposed to and does not tolerate plagiarism. All our services are provided in accordance with the standards of academic ethics and academic integrity.

6. RESPONSIBILITY FOR THE CONTENT

Clients are solely responsible for the content and presentation of the submitted work. only provides editing and improvement of academic work without interfering with its original content.

7. FILE SHARING POLICY

Clients are solely responsible for the content of the transferred files. EAST EUROPEAN ASSOCIATION OF SCIENTISTS only edits and corrects academic work without interfering with its original content.

8. ORDER CANCELLATION

The process of order cancellation can take place before the journal approves the publication, and each client is informed separately. In the event of a legitimate request to cancel an order, guarantees a refund within 1 business week. By agreement of the parties, the firm may retain a part of the payment clearly defined by the parties to cover the costs of the project.

9. REFUND POLICY

Offers a flexible cancellation policy for orders for editing and publication support services. If a project is canceled, the client may receive a partial or full refund, depending on the stage of the process at which the cancellation was made. To ensure transparency and fairness in our relationship with our clients, the refund policy is clearly outlined below.

Package/service status Cancellation fee (%)
Work on the project has not yet begun 0%
Work on the package/service has begun,

up to 25% of the work has been completed 25%
The package/service has been started,

up to 50% of the work has been completed 50%
The package/service has been started,

up to 75% of the work has been completed 75%
The package/service is ready 100%

10. REFUND AFTER CANCELLATION

In the event of project cancellation, EAST EUROPEAN ASSOCIATION OF SCIENTISTS undertakes to refund the funds in accordance with the above scale. To initiate the refund process, clients should contact our support team. Refunds will be made within the specified period after confirmation of project cancellation.

11. FILING A COMPLAINT

Clients can file a complaint after the firm has completed the order within 1 month. The term for processing a complaint is at least 3 business days.

12. CHANGES IN THE POLICY

Reserves the right to change its policy. Any changes to the company’s policy will be reflected on the official website.

13. COMMUNICATION CHANNELS

By sending us information about possible communication channels, including your e-mail address, you confirm your consent to regularly inform about updates, news and offers related to our services and activities. The user has the opportunity to unsubscribe at any time, and we will immediately